FAQ

What's the postal address? Which countries do you ship?

There is no brick-and-mortar bookshop for White Heron Books. We know how busy people are and how shops are never open when you're ready to go out shopping at 2200 hrs. Therefore, we're running our store online to make it possible to shop with less hassle.

If you'd like to know our registered address, it is: H. Revimaage, Meheligoalhi, Malé 20014, Maldives.

This website is mainly aimed to people living in the Maldives. If you're visiting this website from out of Maldives and wish to purchase any of the books on this website, please send us an email (mail@whiteheronbooks.com) and we will be in touch with you on how to proceed with placing your order.

How do I place an order?

Shopping from White Heron Books is quite easy. You may opt to shop using our iOS or Android apps or you can place an order from our online web store www.whiteheronbooks.com as well. Placing an online order requires just a few steps:

1. Select an item you would like to purchase, and then click the Add to Cart button.

2. You can then choose to continue shopping or go directly to Checkout.

3. Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the prompts to check out. You will receive an email confirming your order.

If you prefer to order by phone, please call us on +960 792 7746.

How can I pay for my order?

You can pay for your purchase by Bank of Maldives money transfer to our bank account or by cash on delivery. You can choose preferred option on checkout. If your order is from abroad, we can accept Western Union money transfers as well.

How quickly will my order be delivered?

Deliveries to Malé

If you've submitted an order before 1700 hrs, it will be processed the same day with delivery before 2300 hrs. For orders placed after 1700 hrs, we will arrange delivery for the following day after 1800 hrs. We will be in touch with you via mobile call or text message.

Deliveries to Addu or Fuvah Mulah 

We'll be in touch with you to let you know the total for the shopping cost so that you can proceed with making your payment.

All orders received before 1200 hrs will be dispatched on the same day and you will receive your package by 1800 hrs on the following day.

Orders placed after 1200 hrs will be dispatched the following day (you will receive your package the day after by 1800 hrs).

This service will not be available on Fridays or public holidays. Orders placed on Fridays or public holidays will be dispatched on the next working day.

How do I know shopping is secure?

Our hosting service implements many layers of safeguards to protect your security and privacy. Please view our Privacy Policy for complete information.

What will my personal information be used for?

When you register we collect your name, mailing address, phone number, and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails about new products and promotions. Please view our Privacy Policy for complete information.

I want to order over the phone and pay by cash on delivery. What number should I call?

If you'd prefer to order by phone and pay by cash on deliver, please call us on +960 792 7746 and one of our team members will be glad to assist you.

Do you offer gift services?

We use eco-friendly paper that is made from 100% recycled material to wrap all our orders. We will not enclose the invoice if you're sending this directly to a loved one.

Who can I contact regarding a question or to share feedback about a store experience?

If you would like to contact someone regarding your experience with us please send us an email to mail@whiteheronbooks.com.

How does your mailing list work?

Once you've subscribed to our newsletter, you may receive emails with details of new products we've added to White Heron Books webstore. Please rest assured that we will never spam your email inbox by sending out a gazillion emails. We will be sending out a couple of emails per month. If at anytime you wish to unsubscribe, you can easily do so.

I'd like to subscribe to your newsletter. How do I sign up?

We love it when our customers want to become pen pals with us. You can sign up to receive our emails by submitting your email address on the form at the bottom of the website.

How do I unsubscribe from receiving your newsletter?

You can stop receiving White Heron Books' newsletters by clicking on the Unsubscribe link at the bottom of any email you receive from us.

I forgot my username/password. How do I retrieve it?

You can click on Forgot Your Password? (you can see this once you click on Log In) to have a password reset link sent to your email.